Refund Policy

Version of 2026-08-25. This policy forms part of the public offer.

1. Before generation starts

1.1. Before generation starts the User may cancel an unpaid checkout session. No story credit is spent.

1.2. A Telegram Stars purchase is confirmed by the User directly in Telegram. There is no auto-renewal.

2. Technical failure

2.1. If a usable book is not created because of a technical failure — no result, missing required pages/illustrations, or the file is unavailable — the credit is not spent, or is restored after review.

2.2. A problem can be reported directly on your story page. A repeat report for the same book does not create a second refund. Disputed cases are reviewed by a person; where a defect is confirmed, the story credit is restored automatically.

2.3. Monetary refund rules will be published together with the selected payment provider before sales begin.

3. The finished AI result

3.1. An artistic difference from a subjective expectation does not by itself always mean the service was not provided. We first offer a correction or a re-generation if the result breaches the stated technical or child-safety requirements.

3.2. This policy does not limit mandatory consumer rights under applicable law: Law of the State of California, USA.

4. How to request a monetary refund

4.1. Write from your account email to [email protected]. State the plan, the date, the checkout session number and a description of the problem.

4.2. Support replies within 3 business days. After review, the refund is initiated through Telegram using the Stars payment identifier; the time it appears depends on Telegram.

4.3. For a disputed webhook the service keeps the minimum Telegram user/charge ids needed for reconciliation and the refundStarPayment call.

5. Operator

Maksim Tsiarnouski (TuckBook), Individual entrepreneur (sole proprietor), USA, address California, USA.